Introduction
This Privacy Policy explains how IllDoItApp, operated by its developer (“IllDoItApp,” “we,” “us,” or “our”), collects, uses, stores, shares, and otherwise processes personal data.
It applies when you use our mobile applications, website, admin interfaces, customer support channels, and related services (collectively, the “Services”).
IllDoItApp is currently in testing and development stage.
This Privacy Policy applies to users who create accounts, browse or create tasks, apply for tasks, communicate through the platform, upload media, receive payments, interact with support, or otherwise use the Services.
If you do not agree with this Privacy Policy, you should not use the Services.
1. Who we are
IllDoItApp is currently operated and maintained by its developer.
Operator of the Service:
Ivan Kniaziev
Contact email:
Website:
https://illdoitapp.com
If you have questions regarding this Privacy Policy or how your data is processed, you may contact us using the email above.
2. What personal data we collect
We collect information in several categories.
2.1 Account and profile information
When you register or maintain an account, we may collect information such as:
- name
- surname
- email address
- password
- user role (for example employer or executor)
- locale or language preference
- avatar
- phone number
- biography or profile text
- account status
- email verification status
We may also maintain profile-related information such as:
- rating
- rating count
- profile image gallery URLs
On mobile devices, registration flows currently collect name, surname, email, password, role, and locale. Avatar and biography may be added later through profile management flows.
Users may also later update:
- avatar
- biography
- password
- profile images
2.2 Location information
We process location data where necessary to provide location-based functionality.
This may include:
- task location placement
- task discovery on maps
- task alert preferences
- proximity validation
- cancellation verification
- dispute context
Location-related fields may include:
- latitude
- longitude
- accuracy
- derived geographic information such as country, region, or city
Location access is requested only when necessary for these features.
2.3 Media and uploaded content
We process media that you choose to upload, including:
- avatars
- profile images
- task images
- report attachments
- dispute attachments
- chat images
- audio messages
Media files are stored in external storage infrastructure (such as Cloudflare R2). Our backend stores references (URLs) to these files rather than storing raw media files in standard database fields.
Mobile apps may request access to:
- camera
- photo library
- microphone
These permissions are used only to support features such as uploading images or recording audio messages.
2.4 Messages, chat, and task communication
We process content sent through task-related communication channels, including:
- text messages
- structured task request payloads
- read states
- proposed rewards
- schedule information
- image URLs
- audio URLs
These messages may be stored as part of task communication records or chat threads between employers and executors.
2.5 Reviews and ratings
We process ratings and review comments associated with completed tasks.
Reviews may include:
- task identifier
- reviewer identifier
- reviewee identifier
- rating value
- review text
- creation timestamp
Aggregated rating values may be displayed on user profiles.
2.6 Payments and payout information
Payments within IllDoItApp are processed through Stripe.
Our systems may store operational payment information such as:
- payment intent identifiers
- charge identifiers
- transfer identifiers
- refund identifiers
- currency
- payment amount
- payout metadata
IllDoItApp does not store full credit card numbers or CVV information. Payment card data is handled directly by Stripe.
2.7 Device, technical, and diagnostic information
We may collect technical information associated with the use of the Services, including:
- push notification tokens
- device or application context used in support or report flows
- operating system information
- locale
- timezone
- network type
- event timestamps
The backend may also process limited technical signals such as:
- IP address
- user agent
These may be used for security, logging, rate limiting, or fraud prevention purposes.
Mobile applications may store limited session information locally in order to keep users logged in and enable push notification delivery.
2.8 Account deletion and support-related information
If you request account deletion, we may collect:
- deletion request information
- optional reason text
- internal administrative notes associated with deletion workflows
Support or report submissions may also include message text, attachments, and device context information used for troubleshooting or moderation.
2.9 Authentication artifacts
To support secure authentication workflows, we may store:
- hashed refresh tokens
- hashed email verification tokens
- hashed magic-link tokens
Raw tokens are not stored directly.
3. How we collect personal data
We collect personal data:
- directly from you when you register, edit your profile, create tasks, apply for tasks, communicate in chats, upload media, open disputes, submit reports, or request deletion;
- automatically when you use the Services (for example push token registration or technical logs);
- from third-party service providers involved in payments, push delivery, maps, geocoding, media hosting, or email delivery;
- from other users interacting with you through the marketplace.
4. How we use personal data
We use personal data for the following purposes:
- To operate the marketplace
This includes account creation, profile display, task posting, task applications, messaging, disputes, reviews, payments, payouts, and customer support.
- To authenticate users and secure accounts
Including password authentication, email verification, refresh token management, and security monitoring.
- To process payments and payouts
This includes interactions with Stripe and maintaining transaction records.
- To enable location-based functionality
Including map display, task discovery, cancellation verification, and fraud prevention.
- To support communication features
Including chat, attachments, reports, and task-related messaging.
- To send service notifications
Including push notifications about tasks, messages, disputes, and payments.
- To improve and troubleshoot the Services
Including diagnostic data associated with support requests and operational logs.
- To comply with legal obligations and prevent abuse
Including fraud prevention, dispute resolution, security monitoring, and regulatory compliance.
5. Legal bases for processing (EEA / UK users)
Where applicable law requires a legal basis, we rely on:
- Performance of a contract — to operate the marketplace and provide Services.
- Legitimate interests — to maintain platform security, prevent fraud, and improve services.
- Legal obligations — to comply with financial, regulatory, or legal requirements.
- Consent — for optional device permissions such as camera, microphone, location, and notifications.
7. Public and user-visible content
The Services enable interactions between users.
Content that may become visible to other users includes:
- profile information
- task descriptions
- messages and attachments
- reviews and ratings
- dispute-related materials
Users should avoid sharing sensitive information they do not wish others to see.
8. Push notifications and communications
We may send service-related notifications including:
- task updates
- messages
- payment events
- dispute notifications
- account updates
You can disable notifications in your device settings, although this may limit certain features.
9. Payments and financial data
Payments on IllDoItApp are handled by Stripe.
IllDoItApp stores only operational transaction data necessary to administer the platform. Payment card data is processed directly by Stripe.
10. Data retention
We retain personal data for as long as reasonably necessary to:
- provide the Services
- maintain platform security
- comply with legal obligations
- resolve disputes
- enforce platform rules
Some records related to tasks, payments, disputes, or reviews may be retained even after account deletion for legal or operational reasons.
11. Account deletion
Users may request account deletion through the application.
When deletion is executed:
- personal profile information may be removed or anonymized
- the account is deactivated
- certain historical records (tasks, payments, disputes, reviews) may remain retained for legal or operational purposes.
Deletion may be delayed if unresolved tasks, payments, or disputes exist.
12. Security
We implement reasonable technical and organizational measures to protect personal data.
However, no internet-based system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials.
13. International transfers
Personal data may be processed in countries other than the country where you reside, including countries where service providers operate.
14. Your rights
Depending on your location, you may have rights to:
- request access to personal data
- request correction of inaccurate data
- request deletion of personal data
- object to certain processing
- request portability of certain data
- withdraw consent
Requests may be submitted to:
15. Children’s privacy
IllDoItApp is not intended for users under 18 years of age. We do not knowingly collect personal data from children under this age.
16. Third-party services
Our Services may integrate with third-party providers such as Stripe, Firebase, Google Maps, Cloudflare, and SendGrid. Their privacy practices are governed by their own policies.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When updates occur, the “Last updated” date will be revised.
18. Contact
If you have questions regarding this Privacy Policy, please contact:
IllDoItApp
Email: [email protected]
Website: https://illdoitapp.com