1. Overview
This Dispute Resolution Policy explains how disagreements between users of IllDoItApp are handled.
IllDoItApp is operated by IK Labs, LLC.
2. When Disputes Can Be Opened
Disputes may be opened when a disagreement occurs regarding task completion, task quality, cancellation, or payment outcomes.
3. How to Open a Dispute
Disputes may be initiated directly through the IllDoItApp platform when permitted by task status.
In certain situations the platform may automatically open a dispute based on system rules.
4. Evidence Submission
Both parties may submit supporting evidence, including:
- messages
- photos or attachments
- task history
- exact task coordinates and address records when relevant
- device location submitted for start, cancellation, or proximity verification
- task access details and staff-only contact information when necessary
- payment, status, and system event records
The approximate marketplace marker is a privacy-protective display point and is not proof of the exact task address or a party's presence at the task location. Users must not falsify, spoof, alter, or selectively omit location or other evidence.
5. Review Process
Disputes are reviewed by IllDoItApp moderators or administrators.
Moderators evaluate available evidence and determine the appropriate resolution.
Authorized moderators and administrators may access information that is not shown to the other party, including exact location records, private access instructions, and the Customer's task contact number, solely as reasonably necessary to investigate and resolve the dispute, protect users, enforce platform rules, or comply with law. Such information is not automatically disclosed to either party.
6. Possible Outcomes
A dispute may result in:
- confirmation of task completion
- cancellation of the task
- full refund
- partial refund
- requirement to redo the task
Dispute outcomes may affect payment processing, refunds, and payouts as described in the Terms of Service.
7. Final Decision
Decisions made by platform moderators are final for the purposes of resolving disputes within the IllDoItApp platform.
7A. Dispute Decision Limitations
Dispute decisions are based on available information and may involve subjective judgment.
IllDoItApp does not guarantee:
- complete accuracy of evidence;
- fairness perceived by all parties;
- recovery of losses.
Decisions are final within the platform for operational purposes.
8. Contact
For dispute related questions contact:
Email: [email protected]
Website: https://illdoitapp.com
Operated by IK Labs, LLC, a limited liability company formed under the laws of the State of Delaware, United States.
Registered address:
131 Continental Dr, Suite 305
Newark, DE 19713, USA