Partner Program FAQ
Getting started
Can I join the commercial program now?
You can apply through the partner portal: create or sign in to your account, verify your email, read and explicitly accept the published commercial terms, and submit an application. Approval and an available US/USD campaign are required before promoting an offer. The portal shows current enrollment availability. DEV accounts, test campaigns, and Stripe Sandbox amounts are not commercial enrollment or real earnings.
Does a blogger need the mobile app or a separate account?
The partner workflow is web-based: create or sign in to your own IllDoItApp account, verify your email, submit a partner application, and wait for approval. Approved partners use their own restricted dashboard to view campaign codes, links, QR codes, and financial records. Downloading the mobile app is not required just to promote the platform. Stripe Connect onboarding must be ready before transfers can be sent; a second connected account is not needed if the same user already has a compatible one as a provider.
What do invited customers and providers use?
Invited customers and providers use the iOS or Android marketplace app for registration, task activity, payments, and their invitation benefit. They do not need access to the partner dashboard. An invitation does not skip normal account, payment, provider onboarding, identity, or marketplace eligibility requirements, and it does not guarantee available work.
How should I explain my affiliate relationship?
Make the financial relationship clear where people see the recommendation, using language they understand. For example: ‘Ad: I may earn a commission from qualifying completed tasks if you use my link or code.’ Explain that any advertised discount is on the service fee, not the task price, and show relevant campaign limits. Do not promise guaranteed earnings or unavailable offers. Review the FTC guidance and any other advertising rules that apply to your audience.
Links, codes, and invitation benefits
What is the difference between a link, a QR code, and a code?
Approved campaigns can provide separate customer and provider invitation links, a QR code for each link, and a public code people can enter manually. A QR code simply opens its invitation link. Opening a link or scanning a QR code suggests an invitation; it never silently attaches the partner to an account. The invited person must review the available terms and explicitly confirm the invitation.
What if the invitation disappears while installing the app?
Keep the public code or original link. On iPhone, reopen the invitation after installation or enter the code manually; automatic recovery through an App Store installation is not promised. On Android, automatic Install Referrer recovery depends on a supported Google Play installation path and is not guaranteed for a directly installed APK. If saved link context is lost or expires after 30 days, reopen the link or enter the code while the campaign remains available. The code itself does not automatically expire after those 30 days.
Where can I enter a code, and can I change it later?
An eligible user can enter a code during registration or later in Settings → Invitation code. The app shows the partner and applicable terms before confirmation. A manually entered code takes priority over saved link context, but a confirmed invitation can be accepted only once per account. Another code, role change, reinstall, new device, expired discount, or end of the earning window does not replace the confirmed partner. A user cannot accept their own code.
Can existing users participate, and why might a code be unavailable?
An existing account without a confirmed partner may qualify; account age alone does not disqualify it. Eligibility still depends on the campaign’s country, currency, supported role, dates, account cohort, remaining quota, and other stated limits. New, registered-but-not-activated, and already-active users may have separate quotas. The app previews the actual offer or explains why it cannot apply. Previous tasks and financial cycles fixed before confirmation are not recalculated retrospectively.
Does ‘50% off’ mean half the task price?
No. In the US/USD pilot it means 50% off the applicable platform service fee: the customer’s first qualifying task, up to $10 total discount, or the provider’s first three qualifying tasks, up to $30 total discount. It does not halve the price of the work, payment-processing charges, or separately collected tax. These are pilot limits, not a universal offer; the specific campaign and the app’s confirmation screen control eligibility and exact amounts.
What happens to the benefit if payment fails or a task changes?
A pending task can reserve a benefit without consuming a completed-task allowance. A failed payment alone should not permanently use that allowance; the final task and payment outcome determines the benefit record. Check the app for remaining qualifying tasks, reserved tasks, and the remaining discount cap. Cancellation, refund, or a changed task may require review rather than an automatic new discount. Contact support if a reservation appears stuck; do not make duplicate payments to release it.
How commissions are calculated
What does the 30% commission apply to?
It applies to the actually retained service fee of the referred side after discounts and refunds—not 30% of the task value or both sides’ fees automatically. The task price, payment processing, tips, and separately collected tax are excluded. Company income tax and the partner’s personal taxes are not deductions from this commission base. If both sides were independently referred, each eligible fee component is calculated separately without duplicate payment for the same component.
What would a $100 task earn under the pilot rates?
This illustration uses the pilot standard fees; the app shows the applicable quote before confirmation. At a 7% customer fee, a 50% fee discount reduces $7 to $3.50; a 30% partner share is $1.05. At a 10% provider fee, the discount reduces $10 to $5; the share is $1.50, and the provider receives $95 before any other applicable adjustments. Once the invitation discount ends, the same unchanged rates would produce $2.10 or $3 respectively. Processing and separately collected tax are outside these examples. Actual fees and totals are shown in the app before confirmation.
When does the earning window start and end?
The pilot requires the first qualifying task settlement within 90 days after the invitation is confirmed. The partner’s earning window then runs for 12 calendar months from that first qualifying task, subject to the accepted campaign’s caps and qualification rules. Registering, clicking a link, or simply opening the app does not start paid earnings. Ending the discount or earning window does not allow the user to replace their confirmed partner.
Do registrations, recruited partners, or my own tasks earn commissions?
No. This is a single-level program tied to genuine qualifying task activity, not payment for registrations or recruiting a downline. There are no team-depth commissions or guaranteed earnings. Self-referrals, artificial transactions, and commissions on a task where the referring partner is themselves the customer or provider are excluded. Traffic, account, task, and payment activity may be reviewed for abuse. Separate Credits or Bring Your Client programs are not included in this partner pilot.
Balances, transfers, and support
Why is a commission on hold, under review, or reversed?
The pilot has a 14-day hold from qualifying settlement—task completion, successful payment, and confirmation of the provider transfer—not from registration or the date an entry appears in the dashboard. A commission can then become available, subject to required checks. Payment uncertainty, disputes, refunds, account restrictions, or suspicious activity can keep it under review longer. Confirmed fee refunds or reversals can reduce or reverse the corresponding commission. If it was already transferred, a documented correction reduces future partner commissions up to the confirmed overpaid amount; any unapplied correction carries forward. This does not authorize an automatic debit from your bank account or duplicate collection. A customer refund does not automatically prove that a provider’s fee was refunded. Neither a hold countdown nor an old available balance overrides an unresolved review.
When can available earnings be transferred?
The US/USD minimum is $50, with smaller balances carried forward rather than lost. Eligible available commissions are grouped by the calendar month in which they became available, using UTC; the scheduled date is that month’s final calendar day plus 30 calendar days. For example, an eligible amount becoming available during November has a December 30 scheduled date, not a payment exactly 30 days after each task. The team prepares, reviews, and sends eligible batches; this is not instant withdrawal or an automatic bank-payment promise. Hold, review, minimum, account readiness, and the displayed eligibility reason still apply. Other currencies require their own explicit terms and are not converted to the USD threshold.
What do the dashboard balance labels mean?
On hold means the commission is recorded but not yet available. Under review means a check or uncertainty prevents release or transfer. Available means it can be considered for a later eligible batch, not that it can be withdrawn immediately. Reserved means it is allocated to a prepared batch. Transferred means a Stripe Connect transfer has been confirmed; reversed is a recorded reduction or cancellation. Amounts are separated by currency and accounting mode. TEST is Sandbox activity, LIVE is real-mode activity, and UNKNOWN is unresolved provenance—not spendable real income.
Stripe asks for more information. What should I do?
Use the dashboard’s Stripe action to reopen onboarding and complete the specific items Stripe requests, such as a birth date, identity or tax identifier, verification document, or bank details. Submit sensitive data only through the secure Stripe flow, not email or chat. Red action-required notices mean a blocking requirement needs attention; yellow warnings indicate an upcoming or recommended action; blue indicates information or processing; green reflects the current reported readiness. Read the actual message rather than relying on color alone. Pending verification may need time, and a green state can change if Stripe later requests more information. Refresh the status after returning; a cached or UNKNOWN status is not a guarantee of transfer eligibility.
Does ‘transferred’ mean the money is already in my bank?
No. A platform-to-connected-account transfer and a connected-account-to-bank payout are separate events. Bank timing depends on Stripe’s availability schedule, account requirements, payout settings, and the receiving bank. A pending Connect balance or confirmed transfer is not proof of completed bank settlement. If the dashboard shows a transfer issue or uncertain result, ask support to investigate the existing operation rather than repeatedly requesting a new transfer.
Can I see the people and tasks behind my commissions?
The partner dashboard provides your own referral counts, commission event records, balances, and transfer history. It does not give you staff access, other partners’ records, or invited users’ names, phone numbers, task addresses, or private task content. Do not collect users’ login credentials or payment information to help them claim an invitation. See the Privacy Policy for the platform’s data practices.
Are partner earnings tax-free, and who supplies tax information?
No tax-free treatment is promised. Partners are responsible for providing accurate requested identity and tax information and for understanding their own reporting and payment obligations. Stripe or IllDoItApp may require information before a transfer and may have applicable reporting or withholding obligations. The commission formula is not personal tax advice or a statement that tax can never be withheld. Ask a qualified tax adviser about your circumstances; do not send tax identifiers or documents through ordinary support chat.
What happens if I stop participating without a breach?
New invitations stop, but valid accrued commissions are preserved. Previously attributed accounts continue to generate eligible commissions for the remainder of their originally promised 12-calendar-month earning windows under the accepted campaign conditions. Leaving does not restart or extend those windows. Verification, holds, confirmed adjustments, the monthly schedule, and the applicable minimum still apply; leaving is not an instant withdrawal. An ordinary exit is different from suspension for a suspected violation or an unresolved payment investigation.
Where can I get help or check the terms that apply?
Start with the campaign and agreement version displayed in your dashboard; campaign-specific limits matter, and this FAQ does not replace the agreement. Accepted commercial versions remain separately available. For a code, benefit, balance, or transfer problem, contact the team with the public code, approximate time, device platform, and a nonsensitive description. Do not send a password, verification code, bank details, or identity document. Ask for a review if a status seems wrong; do not create another account to bypass a restriction.
Read the program documents
Program overview · Versioned partner terms · Contact · Privacy Policy